Last updated: 5 September 2026

Welcome to Book Luxor Transfer. These Terms and Conditions govern bookings made through bookluxortransfer.com, by email, telephone, WhatsApp, or any other booking channel operated by Book Luxor Transfer.

By making a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for yourself and all travellers included in the booking.

1. About Us

Book Luxor Transfer is a tour, Nile cruise, and transfer operator providing travel services in Egypt.

Website: https://bookluxortransfer.com
Telephone/WhatsApp: +20 104 456 3050
Email: info@bookluxortransfer.com

2. Our Services

Our services include:

• Private and shared sightseeing tours
• Nile cruise reservations
• Airport, hotel, and city transfers
• Day trips and excursions
• Tour guides and related travel services

Some services may be provided by selected third parties, including cruise operators, hotels, transport companies, guides, and activity suppliers.

The inclusions, exclusions, itinerary, duration, pickup time, meeting point, and price of each service will be stated on the relevant booking page or in the written booking confirmation.

3. Booking and Confirmation

All booking requests are subject to availability. A booking is not confirmed until Book Luxor Transfer sends written confirmation by email, WhatsApp, or another agreed communication method.

Customers must provide complete and accurate information, including:

• Lead traveller’s name and contact details
• Number of adults and children
• Ages of children
• Travel date
• Pickup and drop-off details
• Flight information, where applicable
• Any medical, mobility, or accessibility requirements relevant to the service

For Nile cruises and third-party services, the vessel, cabin, itinerary, departure time, or accommodation remains subject to the provider’s final availability and operational arrangements.

4. Prices

Prices are displayed or quoted in the currency stated on the website or booking confirmation.

The confirmed price applies only to the services and number of travellers specified in the booking confirmation.

Unless expressly stated as included, prices do not include:

• Personal expenses
• Gratuities
• Optional activities
• Meals and drinks
• Entrance tickets
• Visas
• Travel insurance
• Any service not listed under the confirmed inclusions

Book Luxor Transfer may correct an obvious pricing or description error before the service begins. If the correction materially changes the booking, the customer may accept the revised terms or cancel without charge.

5. Payment

Full payment is made in cash on arrival, unless a different payment arrangement is expressly agreed in writing before the service date.

The customer must pay the confirmed amount to the authorised Book Luxor Transfer representative or service provider at the agreed time and in the agreed currency.

If payment in another currency is accepted, the applicable exchange rate must be agreed before payment.

Customers should verify any change to payment instructions by contacting us directly:

Telephone/WhatsApp: +20 104 456 3050
Email: info@bookluxortransfer.com

6. Free Cancellation

Book Luxor Transfer does not charge a cancellation fee. Customers may cancel a booking without charge by notifying us by email, telephone, or WhatsApp.

Customers are asked to cancel as early as reasonably possible so that reserved guides, drivers, vehicles, cruise arrangements, and other services can be released.

Repeated failure to arrive without notice may affect our ability to accept future cash-on-arrival reservations from the same customer.

If a specific third-party service requires an advance payment, deposit, or different cancellation conditions, these conditions will be clearly communicated and must be accepted by the customer before the booking is confirmed. Such conditions will not apply unless disclosed in writing in advance.

7. Changes Requested by the Customer

Requests to change a travel date, pickup time, itinerary, passenger number, accommodation, cruise, or another booking detail are subject to availability.

We will make reasonable efforts to accommodate requested changes, but we cannot guarantee that every request will be possible.

If the requested change increases the cost of the service, the revised price will be communicated to the customer for approval before the change is confirmed.

8. Changes or Cancellation by Book Luxor Transfer

Book Luxor Transfer may change, reschedule, or cancel a service when necessary because of:

• Weather or navigation conditions
• Road or attraction closures
• Official or security instructions
• Operational problems
• Insufficient availability
• Force majeure
• Circumstances beyond our reasonable control

Where reasonably possible, we will offer an alternative service, reschedule the booking, or cancel it without payment becoming due.

Because payment is normally collected in cash on arrival, no refund will usually be required for an unpaid cancelled service. If payment has exceptionally been received in advance, any refund due will be handled according to the written payment terms and applicable law.

Minor adjustments to routes, schedules, visiting order, vehicles, guides, vessels, or pickup times will not constitute cancellation when the essential service can still be provided.

9. Pickup, Waiting Time, and Delays

Customers must be ready at the confirmed pickup location at the confirmed time and ensure that the provided telephone number is reachable.

Pickup and arrival times may be affected by traffic, checkpoints, weather, navigation schedules, flight delays, or other operational conditions. We will make reasonable efforts to notify customers of significant delays.

For airport transfers, customers must provide accurate flight details and promptly notify us of any changes.

Any included waiting period will be stated in the booking confirmation. Additional waiting, parking, or replacement-transfer charges will apply only when disclosed to and accepted by the customer.

10. Customer Responsibilities

Each traveller is responsible for:

• Holding a valid passport, visa, permit, and required travel documents
• Arriving at the agreed location on time
• Following reasonable safety and operational instructions
• Informing us of relevant medical conditions, mobility needs, allergies, or pregnancy before booking
• Supervising children and dependent travellers
• Behaving respectfully toward guides, drivers, crew members, local communities, other travellers, and property
• Ensuring that the selected activity is suitable for their health and circumstances

We may refuse or discontinue a service if a traveller’s conduct is unlawful, abusive, seriously disruptive, unsafe, or places another person or property at risk.

11. Luggage and Personal Property

Customers must disclose unusually large or excessive luggage before confirming a transfer. Luggage transport is subject to the safe capacity of the booked vehicle.

Travellers remain responsible for their personal belongings throughout the service.

Book Luxor Transfer is not responsible for the loss, theft, or damage of personal property unless directly caused by our proven negligence and such liability cannot legally be excluded.

12. Nile Cruises and Third-Party Providers

Nile cruise schedules and itineraries may change because of:

• River and navigation conditions
• Lock or port operations
• Weather
• Maintenance
• Official instructions
• Decisions made by the cruise operator or relevant authorities

A named vessel may be replaced with a comparable vessel when necessary, subject to availability.

When part of a booking is provided by a third-party supplier, that provider is responsible for delivering its part of the service. Book Luxor Transfer remains responsible for its own obligations and will provide reasonable assistance if a customer experiences a problem with a supplier.

13. Safety, Health, and Travel Insurance

Customers must follow all safety instructions issued by guides, drivers, cruise crew, venues, and local authorities.

We strongly recommend that every traveller obtain suitable travel insurance covering:

• Medical treatment
• Accidents
• Personal belongings
• Trip interruption
• Emergency assistance
• Activities included in the itinerary

Travel insurance is not included unless expressly stated in the booking confirmation.

14. Liability

Book Luxor Transfer will exercise reasonable care when arranging and providing booked services.

To the extent permitted by applicable law, we are not liable for loss, injury, delay, disruption, or additional expenses caused by:

• Events beyond our reasonable control
• The customer’s actions or omissions
• Inaccurate information provided by the customer
• Failure to follow safety instructions
• An independent third party

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

15. Force Majeure

Neither Book Luxor Transfer nor the customer will be responsible for a failure or delay caused by circumstances beyond reasonable control, including:

• Severe weather or natural disasters
• Fire
• Epidemic or pandemic restrictions
• War, terrorism, or civil unrest
• Strikes or major transport disruption
• River or navigation restrictions
• Government action
• Closure of attractions, roads, airports, or ports

We will take reasonable steps to minimise disruption and, where practical, offer an alternative or rescheduled service.

16. Complaints

Customers should report any problem as soon as possible during the service so that we have a reasonable opportunity to resolve it.

If the issue is not resolved, please contact us with the booking details and a clear description of the problem:

Email: info@bookluxortransfer.com
Telephone/WhatsApp: +20 104 456 3050

We will review the complaint and respond within a reasonable period.

17. Website Content and Intellectual Property

The content of bookluxortransfer.com is provided for general information and booking purposes.

We make reasonable efforts to keep service descriptions, prices, and availability accurate. However, details may change, and photographs may be illustrative where vessels, vehicles, rooms, or other facilities vary.

Unless otherwise stated, the original text, branding, design, and content on bookluxortransfer.com belong to Book Luxor Transfer and may not be copied, republished, or used commercially without prior written permission.

18. Privacy

We use customers’ personal information only as reasonably necessary to:

• Process bookings
• Deliver booked services
• Communicate with travellers
• Meet legal obligations
• Handle enquiries and complaints

Relevant information may be shared with service providers only to the extent reasonably required to fulfil the booking.

Further information should be included in the website’s separate Privacy Policy.

19. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of the Arab Republic of Egypt.

The parties should first attempt to resolve any dispute in good faith through direct communication.

If the dispute cannot be resolved, it will be submitted to the competent courts of Egypt, subject to any mandatory consumer protection or jurisdiction rules that apply.

20. Changes to These Terms

Book Luxor Transfer may update these Terms and Conditions from time to time.

The version in effect when a booking is confirmed will apply to that booking unless a change is required by law or expressly agreed with the customer.

21. Contact Us

For questions about these Terms and Conditions or an existing booking, please contact:

Book Luxor Transfer
Website: https://bookluxortransfer.com
Telephone/WhatsApp: +20 104 456 3050
Email: info@bookluxortransfer.com