Privacy Policy

Last updated: 5 September 2026

Book Luxor Transfer respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you when you visit bookluxortransfer.com, contact us, or book one of our tours, Nile cruises, transfers, or other travel services in Egypt.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Book Luxor Transfer is a tour, Nile cruise, and transfer operator in Egypt.

Website: https://bookluxortransfer.com
Telephone/WhatsApp: +20 104 456 3050
Email: info@bookluxortransfer.com

For questions or requests concerning your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you use our website or services, we may collect the following information.

Information You Provide

• Full name

• Email address

• Telephone or WhatsApp number

• Country or nationality, where relevant

• Number of travellers and ages of children

• Travel dates and itinerary preferences

• Hotel, pickup, and drop-off information

• Flight, train, or cruise arrival and departure details

• Passport information when reasonably required by a cruise operator, hotel, attraction, transport provider, or competent authority

• Accessibility, mobility, dietary, allergy, or relevant health information voluntarily provided to help us arrange the service safely

• Messages, enquiries, reviews, complaints, and other communications

• Other information you choose to provide when requesting or managing a booking

Please do not send sensitive personal information unless it is reasonably necessary for your booking and we have requested it.

Information Collected Automatically

When you visit our website, our hosting, security, or technical systems may automatically receive limited information such as:

• Internet Protocol address

• Browser and device type

• Operating system

• Approximate location derived from your IP address

• Pages visited and time spent on the website

• Referring website or search source

• Date and time of access

• Technical error, security, and server-log information

This information may be collected through server logs, cookies, or similar technologies.

Information Received From Others

We may receive booking information from travel agents, online travel platforms, accommodation providers, tour partners, or another person booking on your behalf.

If you provide information about another traveller, you confirm that you have permission to provide it and that the traveller has been informed about this Privacy Policy.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and provide quotations

• Check availability and confirm reservations

• Arrange tours, Nile cruises, transfers, and other travel services

• Communicate pickup times, meeting points, itinerary changes, and service updates

• Coordinate with guides, drivers, cruise operators, hotels, and other suppliers

• Provide customer support and resolve complaints

• Maintain booking, operational, accounting, and business records

• Protect customers, staff, suppliers, our website, and our business against fraud, misuse, and security threats

• Comply with applicable legal, regulatory, tax, security, and official requirements

• Improve our website, services, and customer experience

• Send promotional communications where you have consented or where otherwise permitted by applicable law

We will not use personal information for a materially different purpose without an appropriate reason or, where required, your consent.

4. Reasons for Processing Your Information

Depending on the circumstances and applicable law, we process personal information because:

• It is necessary to respond to your request or fulfil a booking agreement.

• You have given consent for a specific purpose.

• It is necessary to comply with a legal obligation.

• It is necessary to protect someone’s vital interests in an emergency.

• We have a legitimate business interest, such as operating and securing our website, preventing fraud, improving services, or maintaining appropriate records, provided that this interest does not override your rights.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing that was lawful before consent was withdrawn.

5. Payment Information

Our standard payment method is cash on arrival. Therefore, we do not normally collect or store customers’ credit card or bank account details through the website.

If a different payment method is agreed for a specific booking, we will explain how the payment will be processed. A third-party payment provider may process the transaction under its own privacy policy and security procedures.

Customers should never send complete payment-card details by ordinary email or WhatsApp.

6. Sharing Personal Information

We may share only the information reasonably necessary to arrange or deliver your booking with:

• Tour guides and representatives

• Drivers and transport companies

• Nile cruise operators

• Hotels and accommodation providers

• Attraction, activity, and ticket providers

• Travel agents or booking platforms involved in your reservation

• Website hosting, email, communications, security, and technical providers

• Professional advisers where reasonably necessary

• Government, security, immigration, tourism, law-enforcement, judicial, or regulatory authorities when required by law or reasonably necessary for safety and compliance

For example, a driver may receive your name, telephone number, pickup location, destination, and travel time. A cruise or hotel provider may require traveller names, passport details, nationality, or other information necessary for check-in or official reporting.

We do not sell or rent personal information to third parties.

7. International Data Handling

Our business operates in Egypt, but customers may contact us from other countries. Some website, email, communication, booking, or technology providers may process information outside your country of residence.

Where information is transferred or accessed internationally, we will take reasonable steps to use appropriate providers and safeguards as required by applicable law. Privacy and data-protection standards may differ between countries.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security, understand website use, and improve performance.

Cookies may include:

• Essential cookies: Required for website functions, security, and booking forms.

• Preference cookies: Remember choices such as language and website settings.

• Analytics cookies: Help us understand website traffic and usage if analytics services are enabled.

• Marketing cookies: May measure advertising or support personalised marketing if such services are enabled and legally permitted.

You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent certain website features from working correctly.

Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

9. Communications and Marketing

We may use your contact details to send information necessary for your enquiry or booking, including:

• Booking confirmations

• Payment and reservation information

• Pickup instructions

• Reminders

• Itinerary changes

• Operational notices

• Responses to customer-service requests

We may send promotional messages only where you have requested them, consented to receive them, or where applicable law otherwise permits.

You may stop promotional communications at any time by using an unsubscribe option, where available, or by contacting info@bookluxortransfer.com.

Stopping promotional communications will not prevent us from sending essential messages about an active booking.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing booked services

• Answering complaints

• Maintaining appropriate business and financial records

• Resolving disputes

• Protecting legal rights

• Complying with applicable legal obligations

Retention periods may vary according to the type of information, nature of the booking, legal requirements, and whether an issue remains unresolved.

When information is no longer reasonably required, we will delete it, anonymise it, or securely restrict its use where immediate deletion is not possible.

11. Information Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Unlawful disclosure

However, no website, email system, messaging service, or internet transmission can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive information through unsecured channels and contact us immediately if they believe their booking or personal information has been compromised.

12. Your Privacy Rights

Subject to applicable law and permitted exceptions, you may have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Ask us to correct inaccurate or incomplete information

• Request deletion of information that is no longer required

• Object to or request restriction of certain processing

• Withdraw consent where processing depends on consent

• Request a portable copy of certain information, where applicable

• Object to direct marketing

• Submit a complaint to the competent data-protection or regulatory authority

To make a request, contact info@bookluxortransfer.com.

We may ask for information reasonably necessary to confirm your identity and protect your information against unauthorised access. Some information may need to be retained where required by law or for legitimate legal and business purposes.

13. Children’s Information

Our services may be booked for families and children, but bookings must be made by an adult.

We collect information about children only when reasonably necessary to:

• Arrange a family booking

• Determine age-based prices or admission rules

• Meet supplier requirements

• Provide the service safely

Parents or legal guardians should provide this information. Children should not submit personal information independently through our website.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, maps, social media services, review sites, or travel providers.

Their privacy practices are governed by their own policies. Book Luxor Transfer is not responsible for how independent third parties operate their websites or process personal information.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website features, business practices, or legal requirements.

The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate method where required.

16. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

Book Luxor Transfer
Website: https://bookluxortransfer.com
Telephone/WhatsApp: +20 104 456 3050
Email: info@bookluxortransfer.com